Making essential
travel possible...

Travel poverty is a huge problem in Edinburgh. For want of a bus fare, people miss medical appointments, job interviews, and much else besides.

The Travel Bank provides access to travel vouchers – Lothian Buses day tickets – for those unable to afford essential journeys.

We work in partnership with a network of frontline professionals such as support workers, benefit advisers, and GPs. When someone presents with an urgent travel need, these professionals can issue travel vouchers to get them where they need to be.

Case studies

Mark (53) had become unemployed after he injured his back, and was unable to keep up with the physical demands of his job. He claimed Universal Credit. He was sanctioned after he failed to attend an appointment at the Jobcentre. He accrued rent arrears as a result. He needed to travel to appointments with a local advice centre, but was unable to walk due to his injury, and could not afford the travel. His adviser provided two travel vouchers, allowing him to attend the appointments and to defend eviction proceedings.

Bilal (11) had been required to move temporary accommodation at short notice. He and his parents wanted him to stay at the same school, to minimise disruption. However, this required travel across the city, which was not provided for in his family’s minimal living allowance. The family’s social worker requested travel vouchers to facilitate school attendance until another charity could provide a bus pass.

Become a partner

If you would like to be able to distribute travel vouchers to your service users, consider partnering with us. There is no cost to do so. For more information, complete this form and we will be in touch.

Our partners